Frequently Asked Questions
Program-Related Details
How do I find out what my credit limit is?
You can access your credit limit by logging into your account at our Login Page and going to My Account.
How is my credit limit determined?
Your individual credit limit is determined using criteria set by your employer when they signed up for the BenefitsMe program.
Can I buy more than one product at a time?
Yes. You may purchase any number of different products up to your approved credit limit.
How much interest do you charge?
BenefitsMe does not charge any interest or financing fees to customers who utilize our payroll deduction payment method.
Do I need to have good credit?
No. With BenefitsMe, your job is your credit. We’re here to help you purchase the products you need, regardless of your credit history.
Account Basics
How do I access my account?
You can access your account by selecting the Login option from the top menu bar on the BenefitsMe homepage and providing your email (username) and password credentials. New customers who don’t already have an account can select the option to Create an Account and will receive their credentials after being validated.
How do I update my account information?
You can update your personal account information by logging in and selecting My Account from the top menu bar of your company storefront.
How do I reset my password?
From the Login page, select the Forgot Your Password? option. You will be prompted to input your email provided during account creation and perform a security validation. Select the Reset My Password button and check your email inbox to complete the steps for resetting your password. If you do not receive an email from us within five minutes, please check your spam/junk folder.
How do I create a valid password?
For security purposes, your password must contain at least 8 characters and at least one character that meets each of the following criteria: uppercase letter, lowercase letter, and number.
BenefitsMe Rewards
What is the BenefitsMe Rewards Program?
BenefitsMe Rewards is our way of saying thanks. You’ll earn points every time you shop—and for things like signing up, leaving reviews, and referring friends. Redeem your points for real savings on future purchases.
How do I earn points?
Check the Rewards section of the website to learn more about all the ways to earn points.
How much are points worth?
Every 1 point = $0.05 in value. That means 100 points = $5 off. Spend $1,800 in a year and you’ll rack up 1,800 points—worth $90 toward future orders.
How do I redeem my points?
When you are ready to redeem points, visit the Rewards section of your account to choose how many points you want to redeem and get your discount code. You’ll see the option to apply your code at checkout.
Do points expire?
Yes—points expire 12 months after they’re earned. So don’t let them go to waste!
Are there other ways to earn points?
Yes! Unlock special status and get bonus points:
- BenefitsMe Influencer: Refer 3 friends → 250 bonus points
- VIP Shopper: Spend $2,500+ in a year → 300 bonus points
- Triple Crown Champion: Place 3 separate orders → 200 bonus points
Is there a limit to how many points I can earn or redeem?
There’s no cap on earning. Earn as many as you want and redeem whenever you’re ready (as long as they haven’t expired).
How do I refer a friend?
Use your unique referral link (found in your account dashboard). When your friend makes their first purchase, you get 100 points!
What is the minimum order value for the points redemption?
Loyalty coupons apply to orders of $200 or more (before tax, shipping, and handling). Coupons can’t be combined with other promotions or applied to past purchases.
How do I check my points balance?
Log into your account and navigate to your Rewards dashboard. You’ll see your current balance, expiration dates, and recent activity.
What happens if I return an item?
If you return an item, the points earned from that order will be deducted from your balance.
Account Balances/Payment Options
How do I find my current account balance?
You can access your account balance by logging into your account at our Login Page and going to My Account.
What are my payment options?
Your primary payment option is a recurring Payroll Deduction. As an alternative, if your order total exceeds your available balance, you can provide a secondary form of payment (debit or credit card) to satisfy the difference between your available balance and order total.
Can I pay my account off early or in full?
Yes, please contact our Customer Support team at (800) 960-4509. We will be happy to assist you with your requested payment arrangement and update your account balance immediately.
Can I make additional purchases if I still have an account balance?
Yes, you can make multiple purchases before your original purchase is paid in full. The amount of your new purchase will be combined with your original purchase, and a recalculated recurring payroll deduction amount will be determined. The payroll deductions will be paid concurrently until the original purchase has been satisfied. Once the original purchase is paid in full, your payroll deduction will only reflect the amount due for the subsequent purchase.
Can I extend or otherwise adjust the number of months my contract is for?
No, once the payment terms are set, payments will continue to be payroll deducted on that schedule. You do have the option to make additional payments with a debit or credit card to reduce your balance or pay it in full.
Shipping and Order Tracking
What if my order arrives and I’m missing items?
If any items are missing from your order, please contact us at (800) 960-4509 for additional assistance.
Returns and Cancellations
How do I return or exchange a product that I purchased?
Returns are accepted, in original packaging, based on merchant and manufacturer guidelines.
Travel, Furniture, Makeup, & some Haircare returns are not accepted.
Electronics, appliances, toys, fragrances, and jewelry returns are accepted within 15 calendar days of the delivery of your order.
For some returns there may be a small restocking fee or shipping costs.
We want to provide the best experience possible. Please examine your order immediately upon delivery to identify if the product is defective or damaged. Notify BenefitsMe right away for assistance.
If you would like to initiate a return, please submit a request to support@benefitsme.com with the following information: Name, Email Address, Phone Number, Employer, Employee ID, Order Number, and Reason for Return. We will create a ticket and contact you with next steps.
Can I change or cancel my order after it has been placed?
If you would like to inquire about any changes to your order, please contact us at (800) 960-4509. We will work with you to determine the best outcome for your request based on the timing of your inquiry.